Refund and Returns Policy – Fatah Kin Guest House
At Fatah Kin Guest House, we are committed to ensuring that our guests have a memorable and pleasant stay. However, we understand that plans can change. This Refund and Returns Policy outlines the conditions under which refunds are available and how to handle cancellations. Please read carefully to understand your rights and responsibilities.
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on Cancellations
- Cancellations made 14 days or more prior to the check-in date: Guests are eligible for a full refund of the booking amount. We believe this provides flexibility for our guests while allowing us adequate notice to rebook the room.
- Cancellations made between 7 and 13 days prior to the check-in date: Guests are eligible for a 50% refund of the booking amount. This partial refund acknowledges that a room reserved for this period is harder to fill on short notice.
- Cancellations made less than 7 days prior to the check-in date: Unfortunately, cancellations made with less than 7 days’ notice will result in no refund, as it significantly impacts our ability to accommodate other guests.
2. No-Show Policy
- Guests who do not arrive on their scheduled check-in date and do not notify us of their cancellation in advance will be considered a no-show. In such cases, the full booking amount will be forfeited, and no refund will be issued.
3. Early Departures
- Should guests choose to depart before their scheduled check-out date, no refunds will be provided for the remaining nights. We encourage guests to plan their stay carefully and contact us with any concerns before their arrival.
4. Special Offers and Promotions
- Reservations made under special offers, discounts, or promotions are typically non-refundable, unless explicitly stated otherwise at the time of booking. We recommend that guests review the terms and conditions of any special offer before finalizing their reservation.
5. Refund Processing
- Refund requests will be processed within 7-10 business days from the date of cancellation. All refunds will be issued to the original payment method used during the booking.
- Please note that while we process refunds promptly, bank processing times may vary. We recommend that guests check with their financial institution for further details.
6. Force Majeure
- In the case of force majeure events (e.g., natural disasters, government restrictions, pandemics, or other unforeseen events), refund requests will be evaluated on a case-by-case basis. We aim to offer flexible solutions, including rescheduling or partial refunds, depending on the nature of the event and our ability to accommodate the guest at a later date.
7. Contact Us
- If you need to cancel your reservation or have any questions regarding our policy, please contact us as soon as possible at [Insert Email] or call us at 03415279120 or 03554258282. Our team at Fatah Kin Guest House will assist you with your cancellation and refund process.